Privacy Policy

1. Who We Are

Palmer Weddings is a wedding filmmaking and related creative-services brand owned and operated by Palmer Studios Inc.

Palmer Studios Inc. is responsible for the personal information collected through PalmerWeddings.com unless another organization is identified at the time the information is collected.

2. Information We Collect

The information we collect depends on how you interact with our website, advertisements, forms, booking system, and services.

Information You Provide Directly

When you complete an availability form, contact form, booking form, questionnaire, consultation request, or other communication, we may collect:

• First and last name
• Email address
• Telephone number
• Wedding or event date
• Wedding venue or event location
• City, state, or destination
• Event type
• Estimated guest count
• Planner, venue, photographer, or vendor information
• Services or collections in which you are interested
• Preferred consultation date and time
• Referral source
• Information about your wedding, relationship, family, traditions, preferences, or event plans
• Messages, questions, notes, and other information you choose to provide

Please do not submit Social Security numbers, financial account passwords, medical records, or other highly sensitive information through an ordinary website form unless we specifically request it through an appropriate secure method.

Client and Transaction Information

If you become a client, we may also collect and maintain:

• Proposal and collection selections
• Contract and electronic-signature information
• Billing addresses and payment records
• Invoices, deposits, balances, and transaction status
• Wedding timelines and production schedules
• Venue, planner, photographer, and vendor contact information
• Creative and editing preferences
• Questionnaires and planning documents
• Communications relating to your project
• Information necessary to film, edit, produce, deliver, archive, and support your wedding films or related services

Payment-card information may be collected and processed directly by a third-party payment processor. Palmer Weddings may receive transaction confirmations and limited billing information but generally does not receive or store your complete payment-card number.

Information Collected Automatically

When you visit our website, we and our technology providers may automatically collect:

• Internet Protocol address
• Browser type and version
• Device type
• Operating system
• Approximate geographic location
• Referring website, advertisement, or source
• Pages viewed
• Links and buttons selected
• Date and time of visits
• Time spent on pages
• Website interactions and conversion activity
• Cookie, device, and advertising identifiers
• Website performance, security, and diagnostic information

We may collect this information through cookies, tracking pixels, tags, scripts, server logs, and similar technologies.

Information Received From Other Sources

We may receive information about you from:

• Wedding planners, venues, photographers, and other vendors
• A fiancé, family member, or other person making an inquiry on your behalf
• Social-media platforms
• Advertising and analytics providers
• Referral partners
• Publicly available sources
• Booking, customer-relationship-management, payment, contract, and file-delivery platforms

If you provide another person’s personal information, you represent that you have authority or permission to provide that information to us.

3. How We Use Information

We may use personal information to:

• Respond to inquiries and requests
• Check availability for a wedding or event date
• Schedule discovery calls and consultations
• Send appointment confirmations and reminders
• Provide collection information, proposals, and estimates
• Prepare and administer contracts
• Communicate about your wedding, event, or project
• Provide, personalize, and improve our services
• Coordinate with venues, planners, photographers, and other vendors
• Process payments and maintain business records
• Produce and deliver wedding films and related materials
• Provide customer service and technical support
• Personalize your website experience
• Understand website traffic and visitor behavior
• Measure website and advertising performance
• Create advertising audiences and conduct retargeting
• Send promotional communications where permitted
• Maintain website and account security
• Detect fraud, misuse, technical problems, or unauthorized activity
• Enforce our agreements and protect our legal rights
• Establish, exercise, or defend legal claims
• Satisfy legal, accounting, tax, and regulatory obligations
• Complete a merger, financing, acquisition, restructuring, or sale involving all or part of the business

We may combine information collected through different interactions or sources when reasonably necessary for these purposes.

4. Website Forms, Booking, and CRM Systems

Our website uses Fluent Forms or similar WordPress form technology to collect inquiry and contact information.

We use FluentBooking to schedule consultations and manage booking-related information. Information submitted through FluentBooking may include your name, email address, telephone number, selected appointment time, wedding date, time zone, and any additional information requested during the booking process.

We use FluentCRM to organize inquiries, maintain prospective-client and customer records, manage follow-up activity, segment contacts, and send email communications.

Information submitted through our forms may be transferred into FluentBooking, FluentCRM, our email systems, and other business systems used to respond to and manage your inquiry.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember preferences, analyze traffic, measure advertising, and understand how visitors interact with our content.

Essential Technologies

These technologies support website security, form submission, booking, preference management, and other functions necessary for the website to operate.

Google Analytics

We use Google Analytics to understand website traffic and visitor interaction. Google Analytics may collect information about your browser, device, approximate location, session activity, pages viewed, referral source, and website interactions.

Meta Pixel

We use the Meta Pixel and related Meta advertising technologies to:

• Measure advertising performance
• Understand whether visitors take actions after viewing or selecting an advertisement
• Create, measure, and refine advertising audiences
• Deliver or improve advertisements on Facebook, Instagram, and other Meta services
• Conduct remarketing or retargeting where permitted

Meta may associate information collected through its technologies with other information it maintains, subject to Meta’s own privacy terms, controls, and account settings.

Embedded Content

Our website may display videos, maps, social-media features, or other content provided by third parties such as YouTube, Vimeo, Google, Facebook, or Instagram.

When you load or interact with embedded content, the applicable third party may collect information about your device and interaction as though you visited that third party’s website directly.

6. Cookie and Advertising Choices

You can control cookies through your browser settings and, when available, through the cookie-preference controls displayed on our website.

Blocking or disabling cookies may affect the operation of certain website features.

You may also adjust advertising and privacy preferences through the controls provided by Google, Facebook, Instagram, your browser, or your device provider.

Where required by applicable law, we will process recognized opt-out preference signals, such as Global Privacy Control, as a request to opt out of covered sales, sharing, or targeted advertising associated with the browser or device sending the signal.

Because browsers and devices operate independently, you may need to exercise your preferences separately on each browser and device you use.

7. Email, Telephone, and Text Communications

When you submit an inquiry, we may use your email address or telephone number to:

• Respond to your request
• Discuss wedding-date availability
• Provide collection and pricing information
• Schedule or confirm a consultation
• Send appointment reminders
• Follow up regarding your inquiry
• Communicate about contracted services

Submitting an inquiry authorizes us to contact you regarding that inquiry. It does not automatically enroll you in recurring promotional text messages.

We may send marketing emails or recurring promotional text messages where permitted by law and, when required, after obtaining appropriate consent.

Consent to receive recurring promotional text messages is not a condition of purchasing services.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message. You may opt out of recurring promotional text messages by replying STOP. Message and data rates may apply.

We may continue sending non-promotional communications concerning an active inquiry, appointment, contract, invoice, payment, project, service request, or legal matter.

8. How We Disclose Information

Service Providers

We may provide information to companies and contractors that perform services on our behalf, including providers of:

• Website hosting and maintenance
• Forms and appointment booking
• Customer-relationship management
• Email and communications
• Analytics and advertising
• Contracts and electronic signatures
• Payment processing
• Accounting and bookkeeping
• Cloud storage, project management, and file delivery
• Information security
• Legal and professional consulting

These providers may access information as reasonably necessary to perform services for us, subject to their agreements and applicable legal obligations.

Advertising and Analytics Providers

We may disclose or make available device identifiers, cookie identifiers, internet activity, referral information, and related information to Google, Meta, and other analytics or advertising providers.

Palmer Weddings does not sell personal information in exchange for monetary compensation. However, certain disclosures made through advertising cookies or pixels may be considered a “sale,” “sharing,” or use for targeted advertising under the privacy laws of some states.

Where required by applicable law, you may opt out using our available cookie controls, a recognized browser preference signal, or by contacting us.

Wedding Vendors and Professional Partners

With your authorization, at your direction, or when reasonably necessary to provide services, we may share relevant wedding or event information with planners, venues, photographers, entertainment providers, production contractors, and other members of your wedding team.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a law, regulation, subpoena, court order, or legal process
• Respond to a lawful government request
• Protect the rights, property, security, or safety of Palmer Weddings, Palmer Studios Inc., our clients, or others
• Investigate fraud, security incidents, or misuse
• Enforce a contract or other legal right

Business Transactions

Information may be disclosed, reviewed, or transferred in connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction.

9. Wedding Films, Photographs, and Client Media

Wedding films, photographs, audio recordings, interviews, vows, speeches, messages, and other media created or received in connection with client services may contain personal information.

The filming, recording, editing, ownership, licensing, delivery, storage, archival, portfolio use, advertising use, and publication of client media are governed primarily by the applicable service agreement, contract, model release, or other written authorization.

This Privacy Policy does not replace or modify the terms of a signed client agreement.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• Whether you become a client
• The length and nature of our relationship
• The status of your inquiry or project
• Contractual obligations
• Tax, accounting, and insurance requirements
• Applicable statutes of limitation
• Dispute-resolution and legal needs
• Security and fraud-prevention requirements
• The need to maintain suppression records so we can honor unsubscribe and opt-out requests

Inquiry and CRM records may be retained for a reasonable period after your last interaction so that we can respond to inquiries, maintain business records, and conduct appropriate follow-up.

Client, contract, payment, production, and project records may be retained for longer periods when reasonably necessary for archival, accounting, tax, insurance, contractual, or legal purposes.

When information is no longer reasonably necessary, we may delete, anonymize, de-identify, or securely archive it.

11. Data Security and Arizona Breach Response

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, destruction, or disclosure.

These measures may include access controls, password protection, software updates, secure hosting, encryption where appropriate, backups, employee or contractor access restrictions, and other reasonable security practices.

No website, electronic transmission, database, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

If we become aware of a suspected security incident involving personal information, we may investigate the incident to determine its nature, scope, and potential impact.

When required by applicable law, including Arizona data-breach notification requirements, we will provide legally required notifications to affected individuals, government authorities, consumer reporting agencies, or other appropriate parties.

12. Your Privacy Rights

Depending on where you reside and the law that applies to Palmer Studios Inc., you may have the right to:

• Request confirmation of whether we process your personal information
• Access personal information we maintain about you
• Correct inaccurate personal information
• Request deletion of personal information
• Receive a portable copy of certain personal information
• Opt out of covered sales or sharing of personal information
• Opt out of targeted advertising
• Limit certain uses of sensitive personal information
• Withdraw consent when processing is based on your consent
• Appeal certain decisions concerning a privacy request
• Receive equal service without unlawful discrimination for exercising an applicable privacy right

These rights are not available in every jurisdiction and may be subject to legal exceptions. For example, we may retain information needed to complete a transaction, provide services, comply with law, maintain security, prevent fraud, resolve disputes, enforce agreements, or establish and defend legal claims.

Submitting a Privacy Request

To submit a privacy request, contact us using the information below:

Please use the subject line Privacy Request when contacting us by email.

We may request information reasonably necessary to verify your identity, confirm your authority, protect against fraudulent requests, and locate the relevant records.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require documentation showing the agent’s authority and may separately verify your identity.

If applicable law provides a right to appeal our decision, you may submit an appeal by replying to our response and clearly stating that you are requesting an appeal.

13. Supplemental Notice for California Residents

This section applies only to the extent that the California Consumer Privacy Act or another applicable California privacy law applies to Palmer Studios Inc. and the applicable statutory requirements, exemptions, and business thresholds are satisfied.

When applicable, California residents may have rights concerning access, correction, deletion, portability, and opting out of certain sales or sharing of personal information.

During the preceding 12 months, we may have collected the following general categories of personal information:

• Identifiers, such as name, email address, telephone number, IP address, and cookie identifiers
• Customer-record information, such as contact, billing, and transaction information
• Commercial information, such as services considered, requested, or purchased
• Internet or electronic-network activity
• Approximate geolocation information
• Audio, electronic, visual, or similar information
• Professional information relating to planners, venues, vendors, and business contacts
• Inferences concerning interests or service preferences
• Information voluntarily provided in an inquiry, booking form, questionnaire, or client communication

We collect, use, retain, and disclose these categories for the business and commercial purposes described in this Privacy Policy.

We may disclose these categories to service providers, contractors, analytics providers, advertising providers, professional advisers, and wedding vendors as described above.

We do not sell personal information in exchange for monetary compensation.

Our use of analytics and advertising technologies may be considered sharing personal information for cross-context behavioral advertising under California law when that law applies.

Where legally required, California residents may opt out through available cookie-preference controls, a recognized Global Privacy Control signal, or by submitting a privacy request.

We do not knowingly sell or share the personal information of individuals under 16.

14. Children’s Privacy

Our website and services are intended for adults planning weddings, events, or related services. Our website is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 through the website.

If you believe a child has submitted personal information to us without appropriate authorization, contact Support@PalmerWeddings.com so we can investigate and take appropriate action.

Children and other minors may appear in wedding films, photographs, or event recordings created as part of client services. The creation and use of that media are governed by the applicable client agreement, permissions, releases, and law.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, social-media platforms, venues, vendors, payment services, booking platforms, or other external services.

We do not control and are not responsible for the privacy, security, availability, or content practices of third parties. Your interactions with those services are governed by their own terms and privacy policies.

16. Visitors From Outside the United States

Palmer Weddings is owned and operated by Palmer Studios Inc. from Arizona in the United States.

If you access our website or provide information from outside the United States, your information may be transferred to, stored in, and processed in the United States or another country where our service providers operate.

The privacy and data-protection laws in those locations may differ from the laws in your country.

Where applicable, we may process information to respond to your request, take steps toward entering into a contract, perform a contract, pursue legitimate business interests, comply with legal obligations, or based on your consent.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technologies, vendors, business practices, or legal obligations change.

The revised Privacy Policy will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through the website, by email, or through another appropriate method.

Your continued use of the website after a revised Privacy Policy becomes effective constitutes acknowledgment of the revised policy.

18. Contact Us

Questions, concerns, and privacy requests may be directed to:

This Privacy Policy describes the privacy practices of Palmer Studios Inc. doing business as Palmer Weddings. It does not replace or alter the terms of any signed service agreement, contract, model release, or other written agreement.